Project overview
A platform designed to digitize ticket management for Fondazione CR Firenze initiatives.
What we built
- Web platform for ticket and voucher management
- Admin dashboard for operators
- Online request system for citizens
- Ticket validation via QR code
The solution manages the entire ticket lifecycle: from publishing initiatives to final validation.
Project numbers
The problem
The Foundation runs many initiatives for citizens, carried out together with local organizations. Managing tickets manually made everything more complex.
With manual management
With the platform
Creating and publishing tickets took time
Tickets created and scheduled from the dashboard
Citizen requests came in through scattered channels
Online requests with customizable forms
Operators handled and approved everything by hand
Approval workflow and automatic notifications
Validating tickets was complicated for partner organizations
QR code validation from a smartphone
The solution
We developed a custom ticketing platform that manages the entire ticket lifecycle.
- Creating initiatives
- Managing requests
- Approving applications
- Generating tickets
- Validation at partner organizations
Key features
The platform includes several tools to support the management of initiatives.
- Ticket creation and configuration
- Publication scheduling
- Availability and deadline management
- Customizable forms
- Approval workflow
- Waiting list management
- Automatic email notifications
- Automatic QR code generation
- Validation via smartphone
- Ticket usage tracking
Platform roles
The platform is designed to support different types of users:
Browse initiatives and request tickets.
Manage requests and approve tickets.
Validate tickets and record service delivery.